Technical Instructional Designer (Remote)

GovCIO is currently seeking a Technical Instructional Designer to become a subject matter expert on the VA Vocational Readiness & Employment (VR&E) Rehabilitation and Employment Services (RES) system on the VRE PSES Team.  This position is fully remote and available to candidates within the Continental United States (CONUS). 

This individual will develop a strong understanding of the processes supported by the system. To be effective, they should have in-depth knowledge of training delivery systems and be skilled in facilitating engaging, interactive virtual technical training sessions. Exceptional organizational abilities and attention to detail are essential for managing training programs and materials effectively. Additionally, strong collaboration skills are crucial for working with clients and team members as this position spans across two programs. By excelling in these areas, this individual will significantly contribute to the success of training initiatives and organizational goals.

• Deliver engaging, interactive learning sessions for clients regarding system functionality
• Deliver high-impact software demonstrations
• Develop functional knowledge of Operations processes tied to system training
• Develop live virtual and/or on-demand training for new system features and functionality
• Facilitate technical training onsite when necessary (occasional)
• Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners
• Maintain subject matter expertise on cutting-edge training methodologies, including live and virtual instructor-led best practices
• Provide best-in-class customer service and resolution to client and internal team member questions and requests
• Identify and propose training initiatives to improve learner experience, retention, and adoption of systems/processes
• Ensure training library and live training materials are updated as needed to incorporate system enhancements and process improvements
• Actively participate in system enhancement meetings and assist with initial testing as needed to serve as subject matter expert on updates to systems

Required Skills and Experience:

• Bachelor's with 5 - 8 years (or commensurate experience)
• 2+ years of virtual technical training experience incorporating engaging, interactive elements
• Ability to convey complex technical concepts in simple, easy-to-understand language
• Strong relationship building skills
• Strong organization skills and efficient time and priority management
• Excellent verbal and written skills with exceptional attention to detail
• Self-directed and proactive, anticipating learner questions and customer needs
• Knowledge and proficiency in adult learning; ability to create high level training courses that incorporate experiential learning activities to meet the needs and culture of the audience (generic and customized); proficient in facilitating professional training programs; ability to handle confidential and sensitive information with the appropriate discretion

Preferred Skills and Experience:

• Bachelor’s degree in adult learning, education, or communications
• Software expertise in Office 365 (including Teams and SharePoint) and virtual learning environments (preferably Teams, utilizing a variety of interactive features)
• 1+ year of experience in software industry using AGILE methods
• Experience with Camtasia and Articulate Storyline

Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.