Retention Instructional Designer
National Debt Relief
Overview
The Instructional Designer contributes to the design, development, and execution of all training programs for our Retention organization. Reporting to Vice President of Retention, this position will build, develop, and execute training programs based on the needs of the Retention department. The Instructional Designer assists in ascertaining and developing training materials as well as continuing education coursework for the organization to enable our employees the required knowledge, skills, techniques, and motivation to perform and service our customers at the highest level.
Responsibilities
• Build, develop and execute training programs based on the needs of the organization.
• Design, develop, and create Retention training materials, including training manuals, onboarding materials, facilitation guides, assessments, training activities, role play scenarios, self-paced study, and performance evaluation tools.
• Responsible for content creation and maintenance of collateral such as presentations, video editing and e-learning.
• Assist with the creation and maintaining of training materials in our Learning Management System (Cornerstone) in step with corporate policies and protocols.
• Conduct regular training needs analysis to determine training solutions for the Retention department that will provide knowledge, skills, and positively impact business performance.
• Design curriculum for continuing education and leadership development programs.
• Develop effective business relationships with leaders, team members, and subject matter experts.
• Employ a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training program.
• Develop effective measurement strategies that track reporting and KPI’s.
• Provide logistical and administrative support for trainings, including scheduling, pre-hire planning, and operation of these events for remote locations.
• Proactively engage with Product and Marketing to identify new releases and create training resources regarding product changes and GTM initiatives.
• Understand and apply adult learning principles and theories.
• Support company-wide business initiatives for growth and retention by serving as a team resource to the Retention department.
Qualifications
• Bachelor’s degree required, in Instructional Design or similar preferred.
• 6 years’ instructional design experience required, preferably in adult learning designing, curating, and delivering learning solutions.
• 6 years’ experience in adult learning as an L&D specialist designing, curating, and delivering learning solutions.
● Extensive experience working with Learning Management Systems (Cornerstone-On-Demand preferred)
● Education Architecture background preferred.
● Advanced skills with content authoring tools including Articulate 360 (Articulate Storyline and Articulate RISE), AdobePro Suite, Adobe Captivate, PowerPoint, and PhotoShop.
● Advanced understanding of L&D and training/adult education activities.
● Experience working with video creation software.
● Excellent interpersonal, written, and verbal communication skills.
● Creative problem solver who uses data to make informed decisions.
● Innovation: ability to support the implementation of new processes, identify training gaps and offer solutions.
About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
National Debt Relief is a certified Great Place to Work®!
Forbes names National Debt Relief Best Debt Settlement Company of 2024!
Fortune names National Debt Relief Among Best Workplaces in New York!
Compensation Information
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $77,000.00 - $93,000.00
Benefits
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here
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