About Us:
The Samra Organization is committed to delivering exceptional products and services to our customers while fostering a dynamic and inclusive workplace. We are seeking a motivated and personable Customer Service and Sales Support Representative to join our team and be the front-line connection between our company and our valued customers.
Key Responsibilities:
- Provide exceptional customer service by promptly responding to inquiries via phone, email, and chat.
- Support the sales team by presenting to new and existing clients.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Proactively identify opportunities to upsell or cross-sell products and services to meet client needs.
- Collaborate with internal teams (sales, marketing, and logistics) to ensure a seamless customer experience.
- Stay updated on company products, services, promotions, and policies.
What We’re Looking For:
- Proven experience in customer service, sales support, or a related role.
- Strong communication and interpersonal skills.
- Proficiency in using CRM software and Google Docs.
- Ability to handle multiple tasks and work efficiently in a fast-paced environment.
- Problem-solving skills with a proactive and customer-focused mindset.
- A team player with a positive attitude and a willingness to learn.
- Bilingual/multilingual skills are a plus.
What We Offer:
- Compensation is based on 3 different levels (Commission + Bonuses + Residuals).
- Flexible 1099 schedule and a work-from-home arrangement.
- Ongoing training and professional development opportunities.
- Opportunities for Leadership for those who qualify.