Technical Writer

Cayuse Native Hawaiian Veterans, LLC (CNHV) is a Small Business Administration (SBA) Tribal 8(a) committed to excellence by providing innovative and flexible solutions to federal government clients, emphasizing excellence in the Asia-Pacific region. CNHV’s shared capabilities mirror the capabilities of its Cayuse Holdings subsidiaries, and our market relevant service offerings, past performance credentials and diverse status allow government clients to engage quickly and confidently with CNHV

The Technical Writer will work closely with the IHS ISDEAA Manual Workgroup Team to obtain and compile various materials into an operational manual that can be both printed in hard copy and made available online in an electronic format that can be continuously edited and updated. The Technical Writer will provide writing and editing services, as well as graphic design and layout/formatting expertise in order to easily extract information from the written manual to develop training materials. All duties and responsibilities performed in accordance with the Core Values of Cayuse.

• Responsible for scheduling all activities associated with development of the ISDEAA Manual and training materials from planning to execution to close-out and client debriefing.
• Participate in weekly conference calls with federal workgroup/team members to answer questions or clarify plans and activities.
• Serve as the primary point of contact and liaison with the planning team.
• Provide expert technical writing services, including graphic design and layout, at the direction of the federal team with the ultimate goal of the development of an ISDEAA manual and training materials to be distributed in both hard copy and in electronic format.
• Make recommendations and develop information in formats including but not limited to: flow charts, info-graphics, and process maps, that document best practices, case studies, helpful hints and graphical materials throughout the manual to make it easy-to-read, compelling, and pleasing to the user.
• Development of training materials from the critical processes identified within the ISDEAA manual. Training slides shall be provided by the contractor in MS Power Point slides that are logical and follow the processes outlined in the manual.
• Provide all electronic files created to develop the manual and training materials to the federal team at the completion of the project period.
• Travel as needed to perform the above tasks.
• Other duties as assigned.

Minimum Qualifications:

• Undergraduate and/or Graduate education that includes: a total of 15 semester hours in an appropriate scientific, technical, or social science field, and at least one course above the introductory level in the field(s) covered by the position.
• Previous experience as a writer or editor of technical reports, articles, manuals, or specifications. Must be able to pass a background check.
• May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Ability to read, comprehend, and assess a vast amount of highly technical information in a time constrained environment.
• Ability to acquire and present technical information through independent reading, interviews with subject matter specialists, interpretation of diagrams, or other methods.
• Advanced proficiency with MS Word, Excel, PowerPoint, and Adobe specifically for large documents (20-100+ pages) including utilizing and modifying styles.
• Superior interpersonal skills with the ability to manage expectations and explain technical detail.
• Experience creating info graphics such as diagrams, screenshots, workflows, graphs, etc.
• Comprehensive understanding of concise writing, minimalism, information mapping, and
• structured authoring.
• Ability to work as part of a team in a fast-paced, high-intensity work environment.
• Ability to produce high quality results under tight deadlines.
• Strong attention to detail.
• Strong verbal and written communication skills.

Reports to: Program Manager

Working Conditions:

• Professional remote office environment.
• Must be physically and mentally able to perform duties for extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
• Provide on-call support outside normal operating hours.
• May be asked to travel for business or professional development purposes.
• Must be able to attend and conduct in person and virtual meetings as needed.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.