Senior Health Coach - Allentown PA

The Senior Health Coach is responsible for delivering superior quality worksite wellness services to current and potential customers, including the community. These services center on presentations, health exhibits, multi-session programming and individualized health coaching for employee health management programming. The Senior Health Coach works with employer groups to coordinate worksite health management initiatives, carefully crafting specific strategies for diverse work environments. This position initiates and reinforces community-oriented health education activities by serving as a respected Capital Blue Cross representative and trusted customer contact.

The Senior Health Coach evaluates existing program content, gaps in service offerings and develops novel wellness related programming within the Health Promotion and Wellness unit. The Senior Health Coach has project management responsibilities, aiding in the recognition and analysis of employer group population needs, proposing and developing employee health management programs and services.

This position does not have any supervisory responsibilities or direct reports; however, this individual provides feedback to the Manager and Director within the Health Promotion and Wellness unit to support health education initiatives. This input is primarily related to continuing trends in the workplace, evaluation of internal services and productive forward movement for the internal Health Promotion and Wellness unit.

 

Location:

• This position is remote but requires travel to the Allentown PA offices. Sone travel may be required to Harrisburg, PA or other Retail Center locations (i.e., York, Chambersburg).

Operational Activities

• Delivers specific health education services and multi-session programs. Assists as directed with creation of programs and services that address new topics in health promotion and wellness under the direction of the Manager of Health Promotion & Wellness.
• Supports health coaching services to employer groups, providing expertise for fitness assessments, personal training and general health topics. 
• Delivers health information through exhibits and presentations, as assigned by Manager in professional and timely manner.
• Supports Plan’s marketing efforts through assisting in the design and preparation of materials for health promotion and wellness activities.
• Collaborates with other internal departments to effectively position health promotion and wellness as a “value-added” service to the customer.
• Provides consultative services for employer groups within employee health management programming.

Quality/Program Delivery 

• Reviews all health promotion and wellness programs and literature as appropriate to validate content, clarity and appropriateness for target audiences.
• Provides feedback from customers to Senior Health Education Consultant on delivered health education and wellness programs and services.
• Elevates identified issues/concerns from customers to supervisor in timely manner.
• Identifies quality issues impacting lifestyle management programs, recommending and potentially implementing steps to resolve issues.
• Offers suggestions for improvement in departmental processes.
• Employs workload management strategies to complete assignments within established timelines for projected service delivery.

Evaluation & Reporting 

• Manages data and compiles reports on delivered health promotion and wellness programs.
• Collects and reports lifestyle management program enrollment data and monitors utilization.        
• Documents all health education activities in employer group database in accordance with established policies and desktop procedures Delivers comprehensive activity reports to Manager.

Unit & Administrative 

• Assists in ordering, assembling and/or preparing promotional materials in sufficient quantities to meet employer’s timetable.
• Complies with Health Promotion & Wellness policies and procedures.
• Assists in orientation / development of peers.
• Maintains professionalism throughout interactions with all internal and external customers.
• Attends and regularly participates in all internal meetings ensuring communication of ongoing activities Carries out responsibilities in timely and accurate fashion, and in accordance with corporate and unit policy/procedure.

Location:

• This position is remote but requires travel to the Allentown PA offices. Sone travel may be required to Harrisburg, PA or other Retail Center locations (i.e., York, Chambersburg).

Skills:

• Ability to operate a personal computer (PC), including proficiency in Microsoft Office Suite.
• Must possess strong organizational skills enabling employee to successfully work on multiple assignments simultaneously as well as an ability to effectively plan work and manage time, responsibilities and assignments.
• Ability to exercise independent and sound judgment.

Knowledge:

• Prefer health education knowledge, typically gained from a master’s degree program in health education or related field, from an accredited college or university along with 1-3 years' experience as a health educator, preferably in a market-driven environment.
• Knowledge of current trends and issues regarding worksite health promotion, health risk behaviors, health care costs and consumer issues.
• Knowledge of behavior modification techniques and interventions designed to facilitate lifestyle behavior changes and increase employee participation in health promotion activities as well as knowledge of principles of adult education and group dynamics.
• Knowledge of Capital Blue Cross product offerings.
• Knowledge of methods and techniques used to communicate educational information to the public or employees at all levels within the Plan and other organizations.
• Demonstrates tact and diplomacy when communicating with members, employer groups, marketing and other members of the clinical management team.

Education and Certifications:

• High school diploma or equivalent.
• 5 years of relevant experience.
• Possesses a Personal Training Certification (i.e. American College of Sports Medicine, etc.).
• Must possess a valid Pennsylvania driver’s license.
• Experience in implementing group health promotion programs such as awareness campaigns and/or programs that focus on specific lifestyle related conditions.
• Experience in creating and presenting oral and written lifestyle improvement programs. Excellent public speaking skills required.

Physical Demands:

• While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
• The employee must occasionally lift and/or move up to 5 pounds.

Other:

• Be available to participate in outreach events during non-standard business hours as directed by management.

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.    
And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.