Joining TÜV Rheinland means working for one of the world’s leading testing, inspection, and certification service providers with more than 20,000 employees globally. Our employees are our most important asset. That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match. At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement.
Job Summary
- Supports sales staff with quote preparation, customer requests and inquiries, planning and scheduling of customer appointments. Supports sales staff (Field / Inside Sales) by performing administrative tasks in the sense of a back office. Job Description
- Supports with the preparation of quotations e.g. by gathering the necessary information and calculations for quotation creation.
- Supports the preparation of a 'Request for Quote' towards Commercial Sales Support.
- Gives first level support for sales-related inbound customer inquiries. Records, tracks and - if applicable - forwards (technical) customer inquiries to Field / Inside Sales or Commercial Sales Support.
- Follows up with customers (if delegated by Field / Inside Sales).
- Clarifies or forwards open issues from internal / external customers.
- Coordinates internal inquiries and acts as interface between Field / Inside Sales and other departments (operative or Service Functions, e.g. COP).
- Supports Field / Inside Sales staff with administrative tasks (e.g. SAP / office management like travel expense accounting, material orders).
- Schedules meetings with customers for field sales staff incl. travel bookings.
- Analyses data, conducts research, creations reports for the Field / Inside Sales staff; creates customer profiles.
- Creates / coordinates internal and external correspondences as requested by Field / Inside Sales staff.
- Administrative support and assistance with the preparation, follow-up and controlling of sales campaigns.
- Administrative support and assistance with the organization and conduction of trade fairs / customer events in close collaboration with the marketing department.
- Education Vocational Training in the field of activity or equivalent work experience
- Perform other duties as assigned.
Experience & Qualifications
- User knowledge in MS Office, Salesforce.com
- Hands-on mentality
- Excellent time management and prioritization skills
- Pronounced (self-)organization skills
- Strong rhetorical skills over the phone
TUV Rheinland North America EEO
Statement
As a global business, TUV Rheinland
North America relies on diversity of culture and thought to deliver on our goal
of Creative People, Practical solutions serving our client needs, and ensures
nondiscrimination in all programs and activities in accordance with Title VI
and VII of the Civil rights Act of 1964. We continuously seek talented,
qualified employees in our world-wide operations regardless of race, color,
sex/gender, including gender identity and expression, sexual orientation,
pregnancy, national origin, religion, disability, age, marital status, citizen
status, protected veteran status, or any other protected classification under
country or local law. TUV Rheinland North America is proud to be an Equal
Employment Opportunity/ Affirmative Action Employer/ Federal Contractor
desiring priority referrals of all protected veterans for job openings.
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