IX Sales Account Manager US

Job Description:

Lead strategically the demand generation of small to medium accounts, while demonstrating a high level of autonomy and independence in the commercial processes.
 

• Consistently attain or exceed the assigned quarterly and annual quota.

• Grow and maintain a pipeline of 3X quota target, minimum 2.5X

• Generate demand for new logos for the company.

• Operate from a quarterly/yearly business plan 

• Maintain accurate, up-to-date forecasting, and tracking within the CRM (ServiceNow)

Responsibilities:

• Demand Generation and Prospecting:

-Focused on new accounts from SMB to ENT, including planning campaigns with Marketing to generate new leads (mailings, in-person events, webinars).

-Attendance at industry events for lead generation and consolidation.

-Customer on-sites

• Pipeline Generation Strategy:

-Develop relationships with the ServiceNow Account Executives to obtain references for new logos.

-Collaborate with the SDR team to penetrate new accounts or business units

-Use demand generation tools (LinkedIn, Zoomengage, etc.) for demand generation

• Customer Interaction and Follow-up:

-Timely follow-up on all customer-related activities, with a maximum SLA of 1 day.

-Follow-up on initiatives and impeccable management of them.

-Opportunity management

-Compliance with internal processes (Presales, Finance, Legal, and Operations)

-Participation in forecast meetings

-Compliance with the training plan

-Management of relationships with C-levels of potential future clients

-Manage the internal team: finance, legal, presales, and Delivery

-Risk detection and proposal of possible mitigation plans

-Identification and detailed knowledge of the client's strategic objectives.

-Proposal and Follow-up on demo, POC, and Business cases.

-Be the focal point for the prospected account

-Data analysis

-Understanding territory needs (industry problems and solutions) and assigned accounts (Account research, identification of dollars and possible solutions.)

-Identification of contractual and billing processes and proper follow-up of them

-Personalization of solutions based on client needs

-Create or collaborate in the creation of content (such as whitepapers, case studies, and blogs) that demonstrates the company's expertise and knowledge.

-Ensure that customer needs are being addressed after the sale to continue the account growth

Requirements:

• Bachelor's degree
• 1 to 2 years of experience in roles like Account Manager
• Mastery of demand generation tools i.e. Lusha, LinkedIn Premium/ Sales Navigator, Zoominfo, in-person events, and CRM
• Experience working with companies with a headcount of 200 to 10,000+ employees (SMB to Comercial)
• 1-2 years of experience selling ServiceNow, and working with a ServiceNow Partner (Thirdera, Glidefast, etc)
• A plus if you reside in California, New York City (NY), or Boston (MA)
• Experience selling ITSM, ITOM, ITBM, Service Portfolio Management, Customer Services, Help Desk, HR services, ERPs in the cloud
• Experience selling implementation services
• Proven experience in landing 1 to 2 new logos per Q
• Ability to partner with ServiceNow AEs and seller teams - Relationship creation, cadence, and ownership.
• Having an account research methodology
• Having a working methodology with ADRs, SDRs, or BDRs
• Having a working methodology with the Pre-Sales team, Operations, and Marketing teams
• Residence in San Diego, Boston, New York or Chicago

Benefits:

Work hours: 5 days a week 8 hours per day (it’s flexible)

Modality: Hybrid, with 2-3 weekly visits to ServiceNow offices (or alternative partner locations)

Salary: $80,000 to $120,000 USD gross annually

Commissions

Mentorship opportunities

Potential for promotion and growth

Medical Insurance

Vacations: 20 days per year (available after completing the first year)

Paid Time Off:

• Paid holidays: New Year's Eve, New Year's Day, Good Friday, Easter, Memorial Day, Independence Day (4th of July), Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, Christmas Day, President's Day, Martin Luther King, Jr. Birthday, Veteran's Day
• Paid sick days
• Paid birthday holiday

Home Office fund: $200 USD

Christmas bonus

About the Company

A consulting group specialized in bringing IT services in the cloud to companies.
 

They focus on delivering incredible user experiences under the ServiceNow platform through a detailed analysis of their clients' needs aligned with industry standards.
 

Your goal is to guide your clients towards a successful service-oriented implementation.
 

They have a group of engineers who specialize in Full Stack development, including ServiceNow, Microsoft .Net, Web and Mobile Design and Development, among others.

Location: San Diego, CA, Boston, New York or Chicago