Customer Service Representative- Florida

Do you reside in Florida?  

Do you have a passion or interest in cars? Are you looking for a supportive, inclusive, and empowering work environment? Do you enjoy helping others and making a positive impact? If so, you have come to the right place!  

We are looking for REMOTE Customer Service Representatives to join one of Rochester, New York’s top workplaces! The hours of operation are between 8:00a-8:00p EST.

WHAT’S IN IT FOR YOU- THE PERKS! 

• PAY FOR PERFORMANCE: Learn more, earn more! Pay rate starts at $15.00/hour.
• BENEFITS: We offer healthcare, life insurance, 401k, paid time off, volunteer time off, paid holidays (including your birthday), merit increases, and a bonus potential.
• REMOTE SETTING: Save on the gas/commute and work from the comfort of your own home! You must have a minimum of 100Mbps download and 10Mbps upload service and must have a hardwire connection.
• AN INCLUSIVE COMMUNITY: We pride ourselves on our company values and promote open communication, compassion, teamwork, and a sense of value and belonging.
• DEVELOPMENT: Whether it be to excel in your current role, or an opportunity for advancement, we offer trainings, coachings, and mentoring to assist with your growth and development.

A DAY IN THE LIFE: 

Our representatives answer incoming calls in a high-volume setting, providing exceptional customer service by supporting and responding to inquires. Some duties include: 

• Providing responsive and professional customer service to members regarding their auto insurance policies.
• Advising of and selling membership benefits to customers on calls
• Navigating through several programs while on each call, including dual monitors, virtual desktops, and other internal systems
• Maintaining program metrics and customer satisfaction scores
• Passing quality assurance evaluations scored by our training department
• Attending coachings and team meetings
• Performing other duties as assigned.

WHAT ARE WE LOOKING FOR? 

       We are looking for those with the following:  

• Inbound customer service experience required.
• Knowledge of cars and/or interest in learning about cars. 
• Must be willing to advise of and sell membership benefit products. 
• Sales experience preferred.
• Associate degree preferred.
• A remote setting that provides the same distraction-free environment as an office. 
• Strong oral/written communication, problem-solving, and decision-making skills required. 
• Ability to navigate through and utilize various computer applications efficiently, with prior experience working in a virtual desktop environment. 
• Prior experience with Five9 a plus.
• Must be open to our diverse and inclusive culture. 
• Must demonstrate conviviality, a core value of our client. Conviviality is a passion for bringing people together to create the moments that matter. 
• The completion of an internet speed test, pre-employment assessment, reference/background screening, and drug screening