Your Responsibilities:
- Manage all written and verbal communication with customers on behalf of the company.
- Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
- Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution.
- Engage appropriate resources to assist or resolve service issues as necessary
- Understand and appropriately use the company pricing system and policies.
- Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.