Job Description:
As a Customer Service Representative at Insitro, you will play a key role in ensuring a positive experience for our customers and partners. You will be the first point of contact for inquiries, providing timely and professional support via phone, email, and chat. This role requires excellent communication skills, a problem-solving mindset, and a commitment to delivering high-quality service in a fast-paced, innovative environment.
Key Responsibilities:
- Respond to customer inquiries and provide accurate information about Insitro’s services, products, and policies.
- Resolve customer issues, complaints, and concerns with empathy and efficiency.
- Process orders, returns, and other requests while ensuring customer satisfaction.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Collaborate with internal teams to escalate and resolve complex issues.
- Identify opportunities to improve the customer experience and share feedback with the team.
- Stay up-to-date on company updates, product knowledge, and industry trends.
Qualifications: