Account Manager

LeadingResponse is a full-service marketing company that helps business professionals and corporate advertisers in the Financial, Elective Medical, Senior Living, and Legal sectors by developing and implementing response-focused marketing strategies and solutions. Programs include seminar marketing, appointment setting, direct marketing campaigns, digital marketing, and other hyper-local solutions. This is your chance to join a dynamic and collaborative team which is focused on driving results!

We are looking for a Customer Service Representative is to support our Sales group in providing timely, accurate, high quality marketing campaigns and services to our clients. This position works closely with Sales and is also the primary contact for clients and acts as a liaison to the creative, variable data processing, accounting and production teams for all matters related to the specific seminar campaign. The Account Manager is responsible for coordinating all details of all marketing campaigns from inception through completion. This position is ideal for a self-managing person that relies heavily on following established processes and procedures in place to ensure high level of accuracy and quality.

Candidates must reside in Florida.

What You’ll Do:

• Assist Sales in completing seminar campaign order details by communicating with clients by phone and or email.
• Establish, maintain and foster good working relationships with each client. Build client’s trust and confidence by providing timely, accurate and superior service.
• Create, communicate and execute seminar campaign deadlines with client to ensure proper delivery of product to meet client expectations.
• Coordinate/Manage 90+ seminar campaigns a month simultaneously from point of order received through product delivery.
• Able to work in a high paced environment alongside professional sales people in a clean professional office setting.
• Enter and track all seminar campaigns into businesses management system. Experience working with a CRM and or ERP system very helpful.
• Manage customer relationship and act as a liaison between client and sales representatives.

What We’re Looking For:

• Bachelor’s degree preferred.
• Must have solid computer skills, with thorough knowledge of Outlook and Microsoft Office products (especially Excel).
• Previous experience in customer service, sales, marketing, printing, graphics, pre-press, or mail house preferred.
• Excellent problem-solving skills to resolve internal and external issues.
• Highly organized and possess superior follow-up skills and can prioritize and multi-task.
• Must be resourceful, a team player and customer oriented.
• Exceptional communication skills.
• Must be competitive, driven and confident.

Benefits You’ll Receive:

• Competitive base salary
• Two weeks paid vacation during the first full year
• Fitness reimbursement
• Referral bonus program
• Health/Dental/Vision/HSA/FSA coverage available 1^st of the month following your hire date
• 401(k) with company match
• Paid Holidays

LeadingResponse is a full-service marketing company that helps business professionals and corporate advertisers in the Financial, Elective Medical, Senior Living, and Legal sectors by developing and implementing response-focused marketing strategies and solutions. Programs include seminar marketing, appointment setting, direct marketing campaigns, digital marketing, and other hyper-local solutions. For additional information about LeadingResponse, please visit www.leadingresponse.com.

Equal Opportunity Employer, Drug free employer and workplace