Virtual Assistant (On Site PA)

At Citizens, we’re more than a bank! Here, you’ll experience new things, create new opportunities, think beyond your role, and make an impact! In this role, you will be the first line of contact with Citizens' customers, and you will help to educate them on digital and self-service opportunities while identifying needs and making appropriate referrals. Additionally, you will process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. Lastly, you will process account service and maintenance requests and deliver value-add service to account holders like new account openings and lending advice in compliance with bank policies, guidelines, and procedures to effectively manage risk. Most importantly, as a part of our team you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

Primary responsibilities include

• Ensure our customers are extremely satisfied with every interaction.
• Be the face of Citizens: Be professional, friendly, and helpful with every interaction.
• Effectively communicate and engage via video technology.
• Respond to a variety of incoming customer interactions with a passion to deliver high-quality solutions for our customers.
• Perform routine teller transactions and maintenance requests.
• Educate customers on the convenient banking options that Citizens offers: online banking, mobile banking, ATM/ITMs, etc.
• Identify customer needs and make appropriate referrals.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School Diploma/GED required
• Prior experience in financial services
• Prior teller experience preferred
• Prefer Bilingual English/Spanish or English/Portuguese

Hours & Work Schedule

• Hours per Week:  40
• Work Schedule:  Fully in-office, Mondays and Saturdays are required