Transportation Systems & Data Analyst
City of Raleigh North CarolinaJob Description
The Transportation Department – Street Maintenance Division provides services and oversight for streets, sidewalks, right of way operations, infrastructure inspections & services, stormwater maintenance, asphalt & concrete maintenance, special operations, downtown operations, snow and ice removal, storm cleanup and other function areas as assigned.
The Systems & Data Analyst will collect, analyze, and interpret business process information from Transportation Street Maintenance units to advance the programs and initiatives of the division. The individual in this role identifies the scope and impact of business problems; document process workflow; write project documents that include defining strategy, resources and timeframes; facilitate team meetings; identify problems and determine strategic solutions, either technological, business process or staffing related; and facilitate implementation of business and/or technology solutions including acceptance testing process; and extract business data from systems and prepare reports and presentations.
This position will manage the City’s inventory of street and sidewalk assets and will assist in the development of asset management strategies for preserving, updating, analyzing, and cataloging these assets for work plan development and ongoing process improvement. Ideal candidates should have advanced knowledge of the principles and practices of GIS, data management and project reporting. Candidates should be detail oriented and experience developing formalized workflow processes to manage infrastructure assets is preferred. Strong applicants will be familiar with asset-based data systems such as Cityworks, ArcGIS, and Agile Assets or other similar technical software along with data visualization tools such as PowerBi.Duties and Responsibilities
Provides analysis and technical support in reviewing and maintaining assigned system applications and/or business processes; reviews and analyzes trends; recommends best practices to enhance productivity and streamline business processes Identifies, assesses, and documents business processes and requirements in collaboration with staff, management and stakeholders; prioritizes user requests; serves as a liaison and assists in planning and facilitating the improvement of operational processes and/or the design and implementation of system applications and technology solutions Performs quality assurance testing of new or revised business processes or technology solutions; identifies, analyzes, troubleshoots, and documents issues or deficiencies; provides recommendations for improvements and issue resolution Reviews and maintains assigned processes and applications; enters, updates, and maintains data, system tables, account information, operational reference materials, budget/purchasing information, and/or other related documentation Supervises lower-level GIS Specialist who provides support for Asset Management Program Creates and maintains reports, charts, process/procedural documentation, correspondence and presentation materials Provides training in support of assigned applications and processes; develops training materials to assist users in operational performance and enhanced productivity
Typical Qualifications
Education and Experience:
Bachelor's Degree in information technology or related field and one year of business systems analysis experience
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.Additional Information
Knowledge of:
- Principles and practices of business process analysis and documentation and program administration and management
- Principles and applications of critical thinking and analysis
- Principles and methods of qualitative and quantitative research
- Best practices, trends and emerging technologies
- Project management principles
- Modern budget practices
- Applicable federal, state and local laws, codes, regulations
- Customer service principles
- Specialized equipment relevant to area of assignment
- Developing and maintaining business process documentation
- Providing analysis of processes and systems and defining business requirements
- Prioritizing and managing processes and project activities
- Gathering data, analyzing findings and applying logic and reason
- Researching industry trends, solutions and best practices
- Interpreting, monitoring and reporting data and statistics
- Authoring and preparing original reports, technical documents and resource materials
- Organizing and maintaining documentation, data, records and files
- Coordinating deadlines and prioritizing competing demands
- Developing and providing training and supporting education materials
- Interpreting and applying applicable laws, codes, regulations and standards
- Providing customer service
- Utilizing a computer and relevant software applications
- Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction
ADA and Other Requirements:
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.
Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working Conditions:
Work is routinely performed in an indoor, office environment.
Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.