Position Title: Salesforce Business Analyst
Location: Mexico or LATAM
Employment Type: Contract
Experience Level: 5+ years of relevant experience
Job Summary
We are seeking a skilled and experienced Salesforce Business Analyst with a focus on Experience Cloud (formerly Community Cloud) to join our dynamic team. The ideal candidate will act as a bridge between business needs and technical solutions, leveraging their deep knowledge of Salesforce to implement and optimize Experience Cloud solutions that align with business goals.
Key Responsibilities
- Collaborate with stakeholders to gather, analyze, and document business requirements for Salesforce Experience Cloud solutions.
- Translate business needs into detailed technical specifications and user stories for development teams.
- Design and configure Experience Cloud functionalities, including community pages, user roles, and permissions.
- Perform gap analysis between existing systems and Salesforce Experience Cloud capabilities.
- Partner with cross-functional teams to ensure seamless integration of Salesforce with other business systems.
- Conduct user acceptance testing (UAT) and provide end-user training and support.
- Identify opportunities for process improvement and recommend innovative Salesforce solutions.
- Stay up-to-date with Salesforce updates, Experience Cloud features, and best practices.
Qualifications
- Bachelor’s degree in Business Administration, Computer Science, Information Systems, or related field.
- Minimum of 5 years of experience as a Salesforce Business Analyst.
- Proven expertise in Salesforce Experience Cloud (Community Cloud).
- Experience in designing and implementing customer or partner portals.
Skills and Certifications:
- Salesforce Administrator and/or Salesforce Business Analyst certification (preferred).
- Strong understanding of Salesforce platform capabilities, declarative tools, and data model.
- Knowledge of web technologies like HTML, CSS, and JavaScript is a plus.
- Excellent analytical, problem-solving, and communication skills.
- Experience in agile methodologies and tools like Jira or Trello.