Outbound Phone Sales Specialist

Company Description

About A Place for Mom:

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Job Description

What You Will Do:

• Work in a growing, fast-paced industry to help guide families on their search for senior living communities, while working remotely from home.
• In this role you will make outbound calls to follow up with the family throughout the search process, providing referrals, scheduling tours and offering additional support through the decision making process for the families and communities.
• NO COLD CALLS!
• Act as the liaison between families in need and the senior housing communities or care providers.

Who You Are:

• Looking for a fully remote sales opportunity as part of a growing company
• Customer obsessed
• Excited to work in the unique industry of senior living
• Enjoy a highly competitive sales environment and the ability to grow your wages monthly

What Will Make You Successful:

Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins. 

• Passion to learn – We offer an extensive, paid training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time.
• Competitive by nature - You need to have the drive to win and hit your sales goals
• Positive attitude – ability to work effectively across functions, geographies, and organization levels to develop solutions
• Flexibility - You need to be available to work evenings and occasional weekends. We are a consumer facing business and we need to be available when our families need us

Qualifications

Required Skills and Competencies:

• Prior phone sales and remote work experience preferred
• Ability to multi-task; simultaneously talk on the phone and take notes on the computer
• Ability to manage a large lead base thru intensive follow-up
• No senior living industry experience required

Additional Information

Schedule

You will work with your Regional Manager to establish a full-time, 40 hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings, and end of month.

Compensation

• Base Salary: $48,000 ($23.07/hr)
• On Target Earnings: $68,323+ (Uncapped)
• Benefits: 
  • 401(k) plus match
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. 

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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