Health Coach Manager
Virta HealthVirta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M.
As a Health Coach Manager, you are responsible for managing a team of coaches that are providing direct care for our members. Health coaches at Virta work directly with members to help reverse metabolic disease by providing high quality remote care through personalized nutrition and lifestyle recommendations. You’ll lead, develop, and inspire your team to achieve exceptional member outcomes and ensure delightful member experiences as our teams continue to grow and scale.
Day to Day Responsibilities
Lead a diverse team of 12-15 Health Coaches and own team metrics and outcomes while ensuring safe and high quality delivery of the Virta Treatment
Manage coach capacity, diligently complete manager admin tasks, and support individual coach development
Create and maintain a collaborative environment of trust, problem solving, and growth.
Encourage opportunities for teammates to collaborate, mentor each other and share best practices to elevate member care and achieve member success.
Monitor and own coach (and team) performance through monitoring key metrics to identify high performers and actively manage underperformers through coaching and performance management. Provide guidance, coaching, and consistent feedback to all teammates.
Assist and support coaches as an expert in our coaching methods, internal systems, processes, and technology
Encourage a solution-oriented culture and work to iterate and improve on our processes
Lead teammates through transitions and times of change with clear communication, empathy, and understanding while helping teammates understand the why and what success looks like.
Demonstrate and serve as a champion of the Virta culture and team values.
Qualifications
3+ years people management experience (required)
Experience in a digital health organization or customer service support role (strongly preferred)
Prior experience (1+ year) coaching or counseling members in a clinical and/or behavioral setting (strongly preferred)
Bilingual (Spanish), (preferred)
Outstanding verbal and written communication skills
Strong organizational skills with attentiveness to detail
Who You Are
Hold a high standard for performance. You coach and manage your team to deliver on exceptional outcomes.
Outcomes-driven and passionate about improving metabolic health for our members and ensuring positive member experiences. You put the member at the center of every decision and rally your team around that.
Comfortable with ambiguity and able to lead through times of change. You are an ally for change success and support your team through change management.
Supportive and able to drive alignment. You build a strong team culture and create an environment of trust, problem solving and growth.
You display integrity and authenticity in daily interactions.
Resourceful, creative and solution-oriented when it comes to solving problems and addressing challenges.
Lead through influence as much as through management. You are grounded and realistic, yet bring optimism to every situation.
90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:
Master the basics of the Virta Treatment and understand the full member experience.
Become an expert on our coaching methods, internal systems, processes, and technology.
Get to know your fellow coach managers and direct reports.
Partner with other Coach Managers to build relationships, share learnings and provide consistency for all of our members.
Understand key performance indicators that are used to track health coach and pod (team) performance and what behaviors influence those metrics.
Complete audits and chart reviews to provide developmental feedback to teammates.
Review member feedback and follow up with members to identify opportunities to improve the member experience through coaching.
Values-driven Culture
Virta’s company values drive our culture, so you’ll do well if:
You put people first and take care of yourself, your peers, and our members equally
You have a strong sense of ownership and take initiative while empowering others to do the same
You prioritize positive impact over busy work
You have no ego and understand that everyone has something to bring to the table regardless of experience
You appreciate transparency and promote trust and empowerment through open access of information
You are evidence-based and prioritize data and science over seniority or dogma
You take risks and rapidly iterate
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As part of your duties at Virta, you may come in contact with sensitive information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our members’ information remains strictly confidential. Security and privacy training will be provided.
Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $70,000 - $95,000. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.
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