Customer Service: Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy
Assist clients with changes, cancellations, and modifications to their travel plans
Follow up with clients to ensure satisfaction and gather feedback on their travel experiences
Scheduling Duties: Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members
Maintain organized schedules and ensure timely execution of travel plans and related tasks
Prepare and manage itineraries, confirmations, and travel documents
Qualifications: Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems
Excellent communication skills, both written and verbal, with a customer-centric approach
Proficiency in using travel booking systems, CRM software, and other relevant tools
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
Detail-oriented with a high level of accuracy in handling bookings and scheduling
Ability to work independently in a remote environment, demonstrating self-motivation and accountability
Flexibility to adapt to changing priorities and handle unexpected issues with professionalism