Customer Service Coordinator (Remote Position)

While other companies just build places to live, at HHHunt we build a better way of life. Founded by Harry H. Hunt III in 1966, HHHunt is a recognized leader in real estate development throughout Virginia, North Carolina, Maryland and South Carolina. It's the people of HHHunt who set us apart and make a positive impact every day. Working for HHHunt means being part of a community and striving to provide the best in all that we do, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. It is HHHunt’s mission to improve the world and how people live by creating meaningful experiences and places of great distinction. We are looking for a genuine, motivated, and driven Customer Service Coordinator to join our team. We are looking for YOU!

The Customer Service Coordinator is responsible for all facets of answering homeowner phone calls and emails, creating and managing work orders electronically, documenting and maintaining homeowner files, and performing follow-up calls and emails. This position closely coordinates with homeowners, Customer Service Representatives (CSR), Construction Managers (CM), and trade partners. The position is a critical first point of contact for homeowners experiencing warranty issues.

This position is fully remote, the team member must live within HHHunt’s geographic footprint. (VA, MD. NC, SC, TN, or GA) This requires daily communication with all CSCs and the ability to provide guidance and instruction as needed remotely. The CSC is responsible for ensuring that there is coverage for all Homes teams, at all times.

WHO YOU ARE

• A Strong Communicator. You have clear and effective communication skills, both written and verbal, which help you to connect well with others, and develop and maintain effective relationships.


• Organized and Balanced. You are flexible, composed, and able to prioritize multiple tasks and deadlines simultaneously.


• Motivated and A Self-Starter. You go the extra mile to achieve your personal and professional goals.


• A Driven and Solution-Oriented Team Player. You are united with teammates and follow through on commitments to reach a common goal.

WHAT YOU'LL DO

• Answer all homeowner calls and emails promptly and effectively, including but not limited to service requests, requests for information, emergency situations and requests for general information about home construction


• Communicate with homeowners and team members on an as needed basis regarding work orders processed, updates on progress, and Homeowner survey responses 


• Create, manage, update, maintain, and assign work orders; assign emergency status as deemed necessary


• Initiate contact with every homeowner after closing to effectively communicate customer appreciation and services provided and set appropriate expectations for warranty service


• Guide homeowners through the warranty process throughout the warranty period, always maintaining a positive working relationship


• Keep accurate written documentation of daily activities and advise appropriate leaders of recommended course of action when necessary, manage the homeowner portal


• Provide support to the Customer Service team and respond to all forms of communication in a timely manner according to company policy


• Assist with recruiting and interviewing potential candidates for the CSC position as needed


• Draft/update training materials for all CSCs


• Train, assist with both onboarding and mentoring CSCs as needed

REQUIREMENTS

• High School diploma or equivalent and 2 years of experience in customer service, or similar role required


• 2–4-year college degree preferred


• 3-5 years’ experience in customer service or construction preferred


• General knowledge of construction preferred


• Able to effectively communicate both verbally and in writing to convey clear, well-articulated instructions of a technical nature to a diverse audience with time sensitive or high-pressure situations


• Ability to manage competing priorities and tasks as a member of a remote team


• Ability to effectively offer solutions to resolve conflicts with external parties and customers


• Demonstrated communication skills that reflect professional representation of HHHunt Homes over the phone and via email to a variety of customers internal and external


• Flexible, results oriented with the ability to easily adapt and respond to change


• Proficient computer skills required including Microsoft Office Suite Products


• Self-starter with excellent organizational, time management, and follow-up skills


• Interviewing, hiring, onboarding, and mentoring skills preferred


• Ability to write and maintain training materials

REWARDS

As a progressive organization meeting the needs of a diverse workforce, in addition to the standard competitive benefits package we also offer 10 paid holidays as well as a paid birthday off, adoption benefits, excellent health care benefits, HHHunt rental discounts, and education assistance-to name just a few. To learn more about this exciting opportunity to join a great organization, visit www.hhhunt.com and discover for yourself why we believe, it’s how you live that matters.

HHHunt is committed to offering competitive pay. The hourly rate for this position starts at $18.96/hr and may increase depending on skills and experience.

HHHunt is an Equal Opportunity Employer.