We are seeking a friendly, organized, and sales-savvy Customer Service and Sales Support Representative to join our team!
As our Customer and Sales Support Representative, you will be responsible for providing top-notch customer service, resolving customer inquiries, and supporting our sales team to drive revenue growth.
Core Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and concerns in a timely and professional manner
- Provide product information and solutions to customers
- Support the sales team with lead generation, data entry, and sales research
- Maintain accurate records of customer interactions using our CRM system
- Identify and escalate potential sales opportunities to the sales team
- Collaborate with internal teams to resolve customer issues and improve processes
Requirements:
- 1+ year of customer service and sales support experience
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong computer skills and proficiency in CRM software
- Ability to work collaboratively in a team environment
- High school diploma or equivalent required; degree in Business, Marketing, or related field preferred
What Sets Us Apart:
- A supportive and collaborative team environment
- A strong commitment to employee development and growth
- A competitive compensation package
- A dynamic and innovative work environment
- A comprehensive training program to ensure your success
If you're a customer-focused and sales-driven professional looking for a new challenge, please submit your application. Let's deliver exceptional customer experiences and drive sales growth together!