Customer Care & Sales Specialist (LATAM)

About Us:

At Loop Support, we specialize in connecting businesses with exceptional customer care specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!

Responsibilities:

• Manage incoming calls, engage leads, and convert them into customers.
• Handle sales tasks by understanding customer needs and recommending suitable solutions.
• Follow up with leads via phone, text, and email to sustain engagement.
• Provide clear and accurate information about products and services to help customers make informed choices.
• Accurately document interactions and follow-ups in the CRM.
• Show empathy and understanding in all customer interactions to enhance customer satisfaction.

Qualifications:

• At least 2 years in hospitality, consumer sales (B2C), or customer service roles where you’ve handled difficult or nuanced situations. Experience in crisis hotlines or social work is a plus. (Required)
• Excellent written and verbal communication skills in English and Spanish. (Required)
• Stable internet connection and a reliable computer setup. (Required)
• Ability to work independently in a distraction-free home office.
• A positive and professional attitude with a customer-first mindset.
• Strong problem-solving skills and ability to think on your feet.