Account Manager

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The Opportunity

• Manage and expand relationships with existing clients to achieve assigned quotas for Annual Recurring Revenue (ARR) and service revenue.
• Develop and execute account strategies that drive value for clients and foster long-term partnerships.
• Collaborate with the Account Executive and SDR to ensure a seamless handover of qualified leads and maintain visibility into new business opportunities.
• Act as a trusted advisor by understanding client needs, priorities, and challenges to deliver tailored SaaS and consulting solutions.
• Identify opportunities for account expansion, including upselling, cross-selling, and renewing client agreements.
• Work closely with internal teams (Development, Product, Marketing, and Customer Success) to align on client requirements and ensure successful delivery of solutions.
• Utilize Salesforce to manage client interactions, track account activities, and provide accurate forecasting and reporting.
• Prepare and deliver presentations for client meetings, conferences, and workshops to maintain clear and professional communication.
• Stay informed about market trends, competitive landscapes, and industry challenges to effectively position Remsoft's solutions.
• Attend client meetings and industry events as required, with the ability to travel to Canada, the USA, and other regions.

• Language: Proficiency in English (written and verbal).
• Software: Strong proficiency in Salesforce or equivalent CRM platforms.
• Years of Experience: 10+ years of demonstrated success in SaaS B2B account management, managing long sales cycles with multiple stakeholders.
• Strong negotiation and presentation skills, with the ability to communicate complex solutions effectively.
• Travel: Willingness and ability to travel to Canada, the USA, and other regions as required, including attending client meetings and industry events.

Assets

• Background in forestry, natural resource management, or related industries.
• Familiarity with operations management or optimization software.
• Excellent communication and relationship-building skills.
• Self-starter with the ability to work independently and collaboratively in a remote setting.
• Analytical mindset, capable of interpreting sales data and client needs to craft tailored solutions.

Location

We are committed to finding the best candidate and are flexible regarding location. While Remsoft's offices are in Fredericton, New Brunswick, and Ottawa, Ontario, we are open to a range of working arrangements for this role. Candidates can work fully remote, in a hybrid setup, or from our office.

If this role aligns with your values and goals, but you don't meet every requirement, please still apply. Your fit in our team is as important as your technical skills and experience.

Remsoft has been a global leader in intelligent forestry planning solutions for over 30 years. Our advanced analytics software optimizes performance and profitability across the forestry supply chain, ensuring that every decision contributes to sustainable growth.

We use our technology and expertise to improve the condition and productivity of the world's land-based assets: forests, roads, energy resources and more. We help organizations develop business and environmental sustainability through optimized plans and schedules which enable the allocation of resources to achieve desired outcomes with more profitability, sustainability, mitigated risk, considering constantly shifting variables.

Since our roots are in forestry, we've always been thinking about the future and planning a generation ahead. As forward and future thinkers, this translates not only into profitability, but sustainability. We've been able to achieve this with our technology, talented team, and a growing list of partners. We have an expert team with ongoing investment in research and development. We've done it, and we'll continue to do it. We are profitable, sustainable futurists for companies around the world in all sectors.

Culture

The Remsoft culture promotes a healthy work-life balance. We welcome diversity, support flexibility, and care about individual well-being.

Commitment

We are passionate about making a difference locally and globally, contributing to social and environmental sustainability.

Collaboration

We value everyone's contributions in a collaborative environment. Our goals are visible, tracked, and celebrated.

Vibrant Culture

Tight-knit team, flexible work hours, company-wide visibility, annual 'Remsoft Day,' and regular team socials and celebrations.

Healthy Environment

Paid volunteer and personal days, flexible hours, and remote work options.