Account Manager

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Job Summary:

Real Chemistry is looking for an Account Manager to join our growing team!

Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact. We are currently seeking an Account Manager with client services experience in healthcare. The position offers a great opportunity for an individual with a passion for healthcare to work with leading clients in the pharmaceutical, biotechnology, medical devices and health IT fields. 

This role can be remote in the US or in any of our US offices, including New York City, Boston, Chicago, or Philadelphia.

What You’ll Do:

• Responsible for exceptional client service and account management activities for 3-4 accounts

• In collaboration with account associate, senior management and project management staff, drive flawless and timely project execution and high-touch client communications

• Participates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approach

• Support overall account development, resourcing fiscal performance and growth

• Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials

• Develop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications

• Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally

• Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path

• Sets meetings, provides agendas and contact reports

• Ability to run client calls or meetings independently

• Manage account finances; must be able to track budget, raise invoices and POs

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.

• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.

• You are highly organized self-starter, able to work independently and under tight deadlines.

What You Should Have:

• Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail

• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration

• Professional presence, performs with a sense of urgency and with a client service orientation

• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable

• High energy, able to effectively operate in fast-paced, growing and evolving environment

• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget

• Has good understanding of social media vehicles and is comfortable managing and drafting communications around them

• Strong written and oral communication and presentations skills

• Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint

• Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates

• Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines

• Able to communicate with managers when deadlines will not be met

• Able to devise and articulate solutions to problems on an ongoing basis

• Able to clearly communicate project updates, scopes and recommendations to clients

• Ability to develop project scopes and client and vendor contracts

• Demonstrated experience with media monitoring, research and taking on projects with limited supervision

• BA or equivalent work experience required

Pay Range: $60,000-$75,000
This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.  

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.